NPS
Calculator
Calculate your Net Promoter Score and benchmark against industry standards. See how improving detractor and passive rates impacts your NPS.
Customers who scored 9 or 10
Customers who scored 7 or 8
Customers who scored 0 to 6
Your Net Promoter Score
41
NPS ranges from -100 to +100. Score above 0 is good, above 50 is great, above 70 is excellent.
| Industry | Avg NPS | vs You |
|---|---|---|
| SaaS | 41 | ↓ Below |
| Ecommerce | 45 | ↓ Below |
| Insurance | 35 | ↑ Above |
| Healthcare | 38 | ↑ Above |
| Banking | 34 | ↑ Above |
| Retail | 54 | ↓ Below |
| Telecom | 24 | ↑ Above |
Convert 25% detractors to passives
Move 10 detractors to passives
44
+3.7 pts
Convert 20% passives to promoters
Move 16 passives to promoters
47
+5.9 pts
Combined improvement
Both improvements together
50
+9.6 pts
Turn detractors into promoters
Our team helps businesses improve customer satisfaction, reduce churn, and build advocacy programs that drive organic growth.
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Frequently Asked Questions
Common questions about the NPS Calculator